Account Deletion
You can request deletion of your FettleQ app account associated with SmartRabbitz-published apps. Use the in-app path when available, or email us.
1. In-app (when available)
- Open the FettleQ app and sign in.
- Go to Settings (or Profile).
- Choose Account → Delete account (wording may vary by app version).
- Confirm the deletion prompt.
If you do not see this option yet, use the email method below.
2. Email request
Send mail to contactus@smartrabbitz.com
Suggested subject: FettleQ account deletion request
Include:
- Full name
- Phone number and email used for the account
- Clinic / hospital name (if known)
- App type (patient or clinic staff)
- Confirmation that you want the account permanently deleted
We may ask for additional verification before proceeding.
3. What we delete
After verification, we delete or de-identify personal account data under our control (profile, login identifiers, app preferences, and related account records) within 30 days, except where retention is required by law or legitimate security/audit needs.
4. What may remain
- Clinic-held clinical records — appointments, notes, prescriptions, and documents managed by your clinic may remain under that clinic’s retention rules when the clinic is the controller.
- Legal / security logs — limited records may be kept for fraud prevention, dispute resolution, or compliance, then deleted or anonymised when no longer needed.
- Anonymised aggregates — statistics that cannot reasonably identify you may be retained.
5. Staff accounts
Clinic staff accounts are often provisioned by the hospital. Your administrator may need to disable access in addition to (or instead of) an end-user delete request. Email us and we will coordinate with the clinic where appropriate.
6. Questions
contactus@smartrabbitz.com · Support · Privacy Policy